We’re here to help — anytime you need assistance.
Overview
Whether you’re new to Orangescrum or a seasoned project manager, help is always just a click away.
The Support section gives you quick access to tutorials, help documents, FAQs, and direct assistance from our team — so you can resolve issues faster and keep your projects running smoothly.
Orangescrum Support is available for all users — from Free plans to Enterprise customers.
Where to Find Support
You can reach the Orangescrum Support team through multiple channels:
1. Help Center (Knowledge Base)
Explore detailed step-by-step documentation on every Orangescrum feature at the help portal.
You’ll find:
- Product guides and tutorials
- Troubleshooting articles
- FAQ sections
- Best practice resources
Start with our “Getting Started” and “Academy” modules for a guided learning experience.
2. Orangescrum Academy
Learn project management the Orangescrum way!
Our Academy portal offers in-depth training modules, including:
- Agile project management
- Time tracking & reporting
- Video tutorials and product demos
Perfect for new users, admins, and teams who want to master productivity in Orangescrum.
3. Email Support
For issues requiring personal assistance or workspace-specific troubleshooting contact support@orangescrum.com
When emailing, please include:
- Your workspace URL
- A short description of the issue
- Screenshots (if possible)
- Your browser/device details
Our team responds within 24 business hours (faster for Enterprise users).
4. Enterprise Priority Support
If you’re on an Enterprise or Self-Hosted Plan, you get access to:
- Dedicated Account Manager
- Priority Ticket Resolution
- Live Onboarding & Training Sessions
- Custom Integration Support
Your team will have direct guidance from Orangescrum specialists.
How to Submit a Support Ticket
- Go to Help → Contact Support in the left navigation or bottom widget.
- Fill out the quick form:
- Subject
- Description of issue
- Attach files or screenshots (optional)
- Click Submit Ticket.
Once submitted:
- You’ll receive a confirmation email with a ticket number.
- Our support representative will reach out within one business day.
- You can reply directly via email to continue the conversation.
Keep your workspace active during troubleshooting for faster diagnosis.
Data & Privacy Support
- All support requests are handled securely.
- Your workspace data remains private and protected.
- Only authorized personnel access your workspace for troubleshooting (with your consent).
We adhere to strict GDPR and data-protection standards.