Bug Root Cause

Bug Root Cause in Orangescrum Cloud helps teams record and analyze the fundamental reason behind a bug’s occurrence — not just its symptoms.

By identifying why a defect was introduced (e.g., missing validation, unclear requirements, or configuration errors), teams can implement corrective actions to prevent similar issues in future releases.

Example: If a bug’s root cause is “Requirement Misinterpretation,” the corrective action could be improving requirement review and clarification meetings before development begins.

Why Use Root Cause Analysis

• Discover patterns: Identify recurring causes of defects across modules or teams.
• Improve processes: Strengthen QA, design, and development practices based on insights.
• Enhance reporting: Classify bugs by cause to track and reduce defect leakage.
• Prevent recurrence: Turn reactive debugging into proactive quality improvement.

Accessing Bug Root Cause Settings

1. Go to Settings → Bug Settings → Root Cause.
2. The list shows all existing root causes configured in your workspace.
3. You can add new ones or edit/remove existing items at any time.

Common Examples of Root Causes

Root Cause	Description	Example
Requirement Gap	Missing or misunderstood requirements.	Feature logic unclear in PRD.
Design Flaw	Poor architecture or design approach.	Missing error handling flow.
Coding Error	Incorrect logic or syntax.	Null pointer exception in Java.
Integration Issue	Misaligned APIs or incompatible modules.	Data mismatch between modules.
Testing Coverage Gap	Missed edge cases or incomplete testing.	Feature passed unit tests but failed in regression.
Configuration Error	Incorrect environment or deployment setup.	Wrong API keys in staging environment.

Tip: You can customize root cause categories based on your industry or workflow — for instance, add Data Error, Third-Party Dependency, or Human Error as needed.

Adding a New Root Cause

1. Click + New Root Cause (top-right corner).
2. Enter a descriptive Root Cause Name (e.g., Requirement Gap, Configuration Error).
3. Click Add to save it.
4. The new cause will appear in your list and can be selected during bug reporting or analysis.

Editing or Deleting a Root Cause

• To Edit, click the icon beside an existing cause.
• To Delete, click the icon if the cause is no longer relevant.
• Deletion will unassign the cause from existing issues but keep the records intact.

Bug Root Cause in Orangescrum Cloud transforms your defect tracking into a learning process — helping your teams identify, analyze, and eliminate the real reasons behind recurring issues.